Sales Coordinator

 Headquarters: Jackson Hole, Wyoming

Role: Sales & Customer Service Coordinator
Location: Jackson, WY – Remote considered
Experience: 3+ years

Salary Range: $44,300 – $65,200; including health stipend, paid time off, and access to industry deals on gear (you’ll need to patch).

*Pay decisions are determined by multiple factors, including what the market is paying, a candidate’s capabilities and skills, years of experience, and internal equity.

Hours: 40 hours/week, *attend 2x weekly all company zoom calls + weekly 1:1s

Summary:

NoSo Patches seeks a Sales & Customer Service Coordinator.  Position overview:

  • Data entry custom & wholesale orders.
  • Respond to customers and partners.
  • Coordinate all order details to design, production, and fulfillment teams.

About NoSo Patches:

Our vision is a world without waste. NoSo ® Patches makes environmental and social change through extending the life of clothing by using hi-tech all – purpose do-it-yourself patches. Our mission is to reduce textile waste by keeping gear in use and out of the landfill. We partner with CEOs, product developers, warranty and repair techs, sustainability managers, designers and more to influence and create solutions that meet consumer needs sustainably by providing innovative products to extend the end of a products life cycle. We strive to develop leaders of the sustainability movement within our community of staff, contractors, consultants, customers, vendors, consumers and industry influencers. We seek souls with a bias for action, drive and passion for changing the predominant consumption model and acceptance of waste. We strive to be an inclusive environment open to diverse backgrounds and perspective that guides us in building business relationship which deliver the best service and products in the industry. Together we collaborate, innovate, and provide design forward cutting-edge technology

The position is full time. Applicant will work closely with a team of activists who are passionate about being the change, they’d like to see in the world.

We encourage you to learn more about our values and culture before applying via our website, LinkedIn, this article, or this one… or this one. Or Instagram! We want you to feel confident that NoSo Patches is the right fit for you.

The Role

What You’ll Do:

  • Communicate effectively with end consumers, dealers, sales reps and other Noso staff.
  • Manage orders ensuring correct product, pricing, billing terms, and freight logistics, coordinate returns and credits
  • Return inbound calls, emails, and tickets with in 24 hours
  • Coordinate dealer/customer needs with all appropriate parties
  • Make outbound sales calls to support outside sales reps during key seasons
  • Create and distribute sales reports such as preseason summaries and backorder reports
  • Maintain accurate and up to date dealer accounts
  • Assist in onboarding new accounts with access to Noso resources
  • Provide feedback and summaries of your territory to management
  • Provide support to others in the office when your workload is light
  • Data entry of wholesale and custom orders.  EDI experience a must.
  • E-mail custom and wholesale look books, mockups and electronic order forms to potential customers.
  • Work directly with production team to manage all order details via Slack – e-commerce, wholesale and private label.
  • Track and communicate pre-order and asap customer orders.
  • Coordinate with reps regarding all orders including wholesale (inline) and custom.
  • Attend bi-weekly team meetings.
  • Upload .ai .eps files to project management system; send product imagery assets to designers, distributors, reps, wholesale and custom/private label accounts as needed.
  • E-mail purchase orders and invoices to reps and customers.
  • Coordinate with fulfillment team to resolve order exceptions, subs, mis-picks, mis-ships, invalid email addresses that won’t validate, invoice discrepancy all all the little details that pop up.
  • Assign PO number and SKUs to all orders.  Set up all files on dropbox, slack, asana as needed.
  • Research and identify potential clients, put together sales presentations, and serve as a point of contact for both future and existing clients.
  • Attend tradeshows and consumer shows, coordinate booth logistics.
  • Update look books with SKU information as well as other imagery as needed.  Collaborate with team to finalize.
  • Share customer feedback regarding patch trends, colors, etc.
  • Provide sales reporting to various stakeholders as needed.
  • Follow up on leads, make team Noso look amazing on the front end of everything we do.
  • Ability to think outside the box & respond to problems with positive mind set.
  • Respond to various entrepreneurial items that may pop up with a can do attitude.

Technical skills:

  • Advanced skills in maintaining Excel sheets.
  • Proficient user of Microsoft office products and ability to use basic features of Adobe Illustrator.
  • Analysis of information from a variety of sources to enable quick and accurate decision making.
  • Data entry, management, and reporting.
  • Experience working with Quickbooks & ERP/MRP systems, Slack, Asana, Dropbox.

Communication skills:

  • Experienced with supply chain terminology and communicating with vendors, shippers, producers, fulfillment and other 3rdparty service providers.
  • Customer service skills, offering solutions, providing feedback, and making our customers feel good.
  • Negotiation and conflict resolution skills.
  • Ability to work independently with intrinsic drive.
  • Experience negotiating contracts.

Quality of work:

  • Accurate record keeping, detail oriented & organized.
  • Ability to follow standard operating procedures and handle a variety of tasks and varying priorities.
  • Ability to thrive under pressure.
  • Ability to take notes, and follow up with all the leads according to sales calendar.

Cultural Fit:

  • Outdoorsy and respectful of our planet.
  • Desire to work for a high/fast growth company in the sustainability space.
  • Intrinsic drive and independent.
  • Outgoing and kind.
  • Takes ownership of issues.
  • Quick learner. Self starter.  Self Motivated.
  • Develops relationships.
  • Enjoys learning complex topics.
  • Accustomed to complex and fluid operating environments.

Interested?  Please submit resumes and cover letter to admin@nosopatches.com , with the subject line sales and customer service. No phone calls or drop ins.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to redesign the job or to require that other or different tasks be performed. Noso is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

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