Reduce your returned goods volume
One of the bigger challenges facing apparel companies is maintaining a robust yet regimented warranty policy. lengthy coverage may equate to 5 years, 10 years or the lifetime of the garment. Even for minimal damage, oftentimes coverage warrants replacement. This means a higher volume of used goods being pulled out of circulation. By including our Eco Hang Tag, you’re empowering your customers to keep their gear functioning and keeping more garments in use.
According to the National Retail Federation, an estimated 19.3% of purchased goods and apparel will have been returned in 2025. That means companies must account for margins like this in their production planning.
If a repair solution isn’t readily available, then warranty coverage typically leans on the last resort: replacement. This is NOT ideal for a few reasons:
- Replacement means the loss of retail margins (that customer has now received multiple items for the price of one).
- It also means the use of inventory which could have otherwise been sold at full retail, also cutting into margins.
- To account for high return rates, additional costs in goods, production, warehousing and other logistics are incurred.
Divert warranty products from expensive repairs
One way to manage warranty coverage without using up inventory on replacement is to offer repair solutions. There are several third-party repair companies across North America that offer these services. However, they are expensive and often the repairs needed quickly outweigh the actual value of the garment. Basic patch repairs for small holes can range anywhere from $50-100 or more. And this doesn’t even account for the cost of logistics and GHG expenditure on transportation to and from the customer.
Typical repair costs:
- Patch small tear/hole: $50-100 per repair
- Small spots of abrasion/wear: $50-100 per repair
- Typical minimums: $25-50 per repair
Solution: NoSo's Eco Hang Tag
NoSo’s Eco Hang Tag is one of our latest product additions and allows you to customize patches that attach directly to the garment so that customers receive a functional and long-lasting repair right at the point of purchase. These patches offer a streamlined and effective solution for repairing and maintaining gear for all your customers. Created with a kiss-cut style peel away liner, our patches are completely customizable at 10,000 units (smaller quantities available at an additional cost per hang tag).
There are many ways for NoSo Eco Hang Tags to integrate into your existing trim packages. With custom paper tags that come with application directions, branding and UPC codes, they can be shipped anywhere in your supply chain for easy application. We can even work with your existing trim partner to create patches that integrate directly into your current hang tag packages. Our production flexibility and agility means a turn-key solution for warranty coverage at a fraction of the typical warranty budget, and easy integration into your existing supply chain.
Why Partner with NoSo
By integrating NoSo Eco Hang Tags into your products, you create a new avenue for repair options rather than replacement, helping to maintain the life and longevity of existing apparel. Our product offers a direct solution for users to be able to repair their own garments, even at the exact moment the damage occurs! It also opens the opportunity for dialogue between your brand and your customers by making your choices regarding sustainability and circularity a key part of the conversation.
The culture of repair is young and it's picking up steam. One example: a study by Primark showed 77% of Gen Z customers had mended their clothes within the 18 months leading up to July of 2022. Additionally, 59% of their consumers surveyed said they would like to learn how to repair but 31% of them believed they didn't have the skills or know-how. Another study showed similarly that factors such as lack of time, knowledge and ability are reported as the most significant hurdles keeping people from conducting their own repairs.
Your customers want to repair their gear! So let them! The beauty of our Eco Hang Tags is that they are quick and easy to use. And by including them at the point of purchase, customers won't be wondering how they can go about repairing their gear.
IMPACT Key Points
- Keeps products in customers hands and in circulation for years
- Reduces expenditure on warranty replacement
- Diverts expenditure on costly warranty repairs
- Empowers customers to repair, not replace
- Provides active in-the-field repair solutions
Learn More about NoSo's Eco Hang Tags
Want to join us on our sustainability mission? Explore Eco Hang Tags™, custom business cards, or custom patch options.