FAQs
THANK YOU FOR SHOPPING AT NOSO!
On this page, you will find answers to some of the most common questions that we receive from our customers.
ORDERS, SHIPPING & RETURNS
WHAT ARE YOUR SHIPPING FEES?
For our domestic patchers, shipping costs are $5 flat rate. We are not Amazon, however that said we sometimes re-use Amazon’s boxes to ship products because we’re eco like that. We appreciate your patience, as a small company we’re doing the best we can each day of the week.
We also love to ship to our international patchers! For our international customers, shipping costs are $23 or more depending on destination. Customers are responsible for additional taxes and duties upon entry to their country, and unfortunately, we are unable to offer free returns for our international customers.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders are shipped within one to five business days of being submitted. Please take into account weekends and holidays when considering the shipping date. We don’t have a crystal ball, so anytime you reach to us we don’t know when the USPS deliveries will actually arrive, your guess is as good as ours. It can take 3 days, and sometimes it can even take 30 days. We have no idea why there is a huge discrepancy, but if the patches don’t make it to you, we’ve got your back. Don’t worry, we will re-ship on the house because we know, how rad NoSo Patches are… and we want you to be happy and stoked about your experience shopping in the digital age.
Our pick and pack team in Wyoming carefully hand packages each order. They get paid a living wage and they pack your orders with love and care. For domestic orders, if you order 1-5 patch packets we ship USPS First Class without tracking and if you order 6 or more patch packets we ship USPS First Class with tracking. If you need your order faster, please email us at emma@nosopatches.com, and we will make every effort to deliver to you sooner!
How do cart bundles work?
When you add products to your cart, in order to activate your bundle offer, you must select the additional patches. The automatic promotion will then be applied to one of the patches.
WHAT IS YOUR RETURN / EXCHANGE POLICY?
NoSo happily accepts returns for unused merchandise within 30 days of purchase. All hangtags must be attached to the merchandise and proof of payment must accompany the merchandise at the time of the return.
Gift cards, special sale promotions and sale items are final sale and not eligible for return or exchange. International orders may be returned, but additional shipping charges apply. International shipping and duty costs are non-refundable. We don’t accept exchanges, but please reach out to us to request a refund and return instructions at emma@nosopatches.com
To process a return, email us at emma@nosopatches.com. When we receive your return, we will credit your original form of payment, and send you an email confirmation to let you know that your return has been processed.
We are confident that you will love your NoSo Patches! Please email us and share your thoughts, pictures of your adventures, pictures of your patches in use and any other comments you’d like us to read. We don’t use an automated email service, we are real people and we read each and every one of your emails with our glasses on. We love to hear from you and we love love letters too, you can send those to P.O. Box 63, Jackson WY, 83001. Address it to “Team NoSo” and we’ll read aloud at our company meetings on Tuesdays and Fridays at 9 am.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
WHEN WILL MY PURCHASE BE REFUNDED?
Once we receive your return in our warehouse, your refund will be issued in the original form of payment within seven to ten business days. You will be notified via email when this transaction takes place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card’s next monthly billing cycle.
ARE THERE ANY ITEMS THAT CANNOT BE RETURNED?
Yes. Gift cards and sale items are final sale.
OUT OF STOCK ITEMS?
Sometimes you might order something, and our website doesn’t update the inventory fast enough. When this happens we’ll see it on our end about an hour later. This typically happens on the weekend. We’ll get like 5-6 orders in the same two hour period and we only have 5 units left in a particular SKU. That 6th person, yea… we feel ya. You had your heart set on the Sasquatch and boom, Monday… we send you an email with the some sad news and offer you a substitution list for you to choose a replacement patch or we can process a refund. It’s your choice, again we want you to be happy and stoked because guess what? We’re patching the planet together and that should make you feel good.
WHAT IS YOUR PRIVACY POLICY?
Your privacy is very important to us. We will never sell, rent, trade or give away your private information to any third party for any reason whatsoever. Any information you share with us will be used for the sole purpose of conducting business with NoSo. To learn more, please see our privacy policy.
PRODUCT APPLICATION INSTRUCTIONS:
HOW TO APPLY:
- Prep: Clean Damage area with alcohol, and remove loose threads.
- Apply: Crack and peel paper release liner. Center patch over damages area and apply pressure from center out to edges.
- Application: Tumble dry low for 15 minutes, hair dryer 30 seconds, or sunshine for 15 minutes then press with circular motion for 30 seconds.
CAN I WASH NOSO PATCHES?
Yes! Be sure to heat-activate the adhesive first with a tumble in the dryer, a quick shot with a hair dryer or let it cure in the sun. Then you are all set to wash your gear as the manufacturer directs. Our patches have survived 50+ WASHES according to third party testing results from an independent lab. After that, we told them to take a lunch break, because who washes their gear that many times?
WHAT KINDS OF FABRICS DO NOSO PATCHES WORK ON?
Our patches were designed specifically for synthetic materials, such as nylon, polyester and other synthetic blends. However, our customers use our patches on a variety of fabrics including but not limited to, vinyl, leather, poly cotton blends, wool, cotton, denim, etc.
WHAT KINDS OF GEAR DO NOSO PATCHES WORK ON?
Our patches work on all sorts of things, like backpacks, sleeping bags, fanny packs, tents, waders, gaiters, boat seats, tents, life jackets, sail cloth, tractor seats, rain gear... as well as pressure sensitive things like Thermarest, blow up mattresses, stand up paddle boards, pack rafts, and even Halloween costumes that hold air, like those dinosaur ones. It's sorta a patch at your own risk, as we've never completed the official PSI testing... but our patches work great on lots of different things!
ARE NOSO PATCHES WATERPROOF?
Yes, the adhesive layer is an impermeable substrate so no water can get through that layer.
WHAT IF MY PATCH STARTS TO LIFT?
Our patches are a long lasting repair solution however there are many factors that determine the lifespan including area of the patch, wear and tear, laundering (we have found that Tide can sometimes cause the patches to lift due to how aggressive it is) and application process. We recommend applying heat to the areas that are lifting with a hairdryer for ~30 seconds to reactivate the adhesive and smooth it out until cool.
WHEN WILL I HAVE TO REPLACE A NOSO PATCH?
NoSo Patches are a long lasting repair solution. You’ll probably get sick of your gear before you even see a smidge of wear on your patch.
CAN I REMOVE A NOSO PATCH?
Yes! You can remove it with rubbing alcohol or acetone (we recommend testing a small area first). This will also help remove any residue left behind. When applying a new patch be sure to perform the Prep Steps of cleaning the damaged area and remove any loose threads, feathers, etc. and set the patch with heat.
DO YOU HAVE AN ARCHIVE OF YOUR PRESS RELEASES?
Sit back, relax and enjoy the news from NoSo:
June 19, 2018: NOSO PATCHES ANNOUNCES PATCH COLLECTION INSPIRED BY WORKING ARTISTS
June 11, 2018: DEUTER AND NOSO PATCHES COLLABORATE ON ONE-OF-A-KIND REPAIR PATCH
April 18, 2018: WOMAN-OWNED MANUFACTURER FEATURED IN OUTSIDE MAGAZINE’S INCLUSIVITY ISSUE
December 20, 2018: NOSO PATCHES AWARDED ECONOMIC DEVELOPMENT GRANT
Oct 12, 2021: The North Face Press Release
DO YOU SELL LARGE PATCHES?
Yes! We sell large patches in the 4-6″ range. Find large patches here.